Date Submitted: May 3, 2011 - 12:01:23 PM
Summary: The process of lens replacement eye surgery involves replacing the natural lens of the eye with an artificial one. The result is a remarkable improvement in vision. A considerable number of people aged 50 and above choose to have this type of surgery to achieve clearer vision. Through quick and uncomplicated surgical procedures, even an ageing eye can be restored to its previous clarity.

Date Submitted: Dec 15, 2008 - 5:15:29 AM
Summary:

Call centres were termed so because in their initial days they only used to receive voice calls over the telephone. But the explosion in communication mediums and the emergence of the Internet as one of the primary modes of interaction has propelled call centres towards handling two-way interactions over Web in the form of chat and e-mails. The name “call centre” no longer encapsulates their core area of operations. Hence, the better name for them now is “contact centre”.

Date Submitted: Dec 5, 2008 - 6:28:59 AM
Summary:

An Interactive Voice Response (IVR) system is an important call centre software feature. In this article we discusses the basics of an IVR and lists its benefits.

Date Submitted: Nov 27, 2008 - 1:10:14 AM
Summary:

Modern call centres are marvels of technology integration. Web channels such as chat, e-mail, voice, and video channels of interaction are managed seamlessly in today’s contact centres. This is possible because of cutting edge contact centre solutions. This article will help you confirm the right solution for you, especially if you are a small to medium-sized enterprise (SME).

Date Submitted: Nov 13, 2008 - 2:14:54 AM
Summary:

Software is the backbone of any call centre. Of the myriad of software that a call centre employs, call centre monitoring and call centre scheduling software are amongst the more important ones as they help manage the large manpower which is the most important component of any call centre operation. This article discusses these software in detail.

Date Submitted: Oct 24, 2008 - 5:36:58 AM
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Date Submitted: Oct 6, 2008 - 4:52:22 AM
Summary:

Call centres are typically complex organisations thanks to the massive number of enquiry turnovers, channels of communication, processes, and employee issues etc. that they need to handle efficiently and constantly. In such a fluid and complex set up, high levels of integration and automation are required. High-end call centre software systems such as call routing software and predictive diallers have thus become absolute necessities for call centres to function smoothly with automated, seamless processes. This article discusses some features of modern call centre software solutions.

Date Submitted: Sep 9, 2008 - 7:44:36 AM
Summary: Call center software is the most important aspect of any call center. But as the market is full of such software, it can create confusion in the mind of the buyer. To know about the features that will help in making the decision to select the best software, keep on reading